Zignal Services & Support Committed to your long-term success

Today, Zignal’s advanced analytics are driving strategic transformation across some of the largest enterprise brands and organizations. To accelerate success and return on investment, every Zignal customer is supported by an extensive and experienced Customer Team.

This team leverages best practices and a wealth of enterprise experience to offer strategic account management, implementation consulting and dedicated product support. For-hire professional services and consultants are also available for both routine and custom engagements.

Zignal Customer Success

The Customer Success Manager (CSM) is entrusted with the overall relationship, strategy and well-being of Zignal Labs’ customers. This individual serves as the key point of customer contact throughout the life of the partnership. As the trusted advisor, the CSM works closely with customers to build value-based relationships, and ensure strategy and delivery stay on target to meet specified KPIs and goals.

Zignal Technical Support
Zignal Technical Support provides ongoing platform assistance and ensures that Zignal Enterprise always operates at optimal performance:

  • Front line, proactive approach to managing inbound help tickets, emails and phone calls
  • 24/7/365 Help Portal and Knowledge Base
  • SLA prioritization and requirements handling
  • Assistance with issue triage, product expertise, and guidance to resolve customer reported concerns and questions

Zignal Implementation
Adopting any new technology into an existing global enterprise creates change. To ensure a smooth transition, a Zignal Implementation Consultant will develop and implement the strategy required to effectively on-board individual customers.

Zignal University
Zignal Labs offers standard product training as well as highly-customized education workshops and programs via its expert product trainers. Zignal University curriculum and trainers turn attendees into power users who can get the most from the Zignal platform.

Zignal Business Analyst Services
Zignal Labs has built a data-focused analyst team to help perform research on strategic topics within the Zignal Enterprise Platform. These expert analyst professionals bring best practices and learnings from across the Zignal customer-base, and their analysis of company events and crises complements the work of enterprise customers and their strategic agencies.

Human Hand-Coding and Daily Clipping Services
Through Zignal’s global partner ecosystem, customers can leverage a range of analyst resources. These analysts offer or a host of services where human analysis compliments the Zignal Enterprise Platform. Analysts can be hired to perform human coding of sentiment and other attributes associated with media coverage.

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