Zignal Labs’ advanced technology is the bedrock of the most data-driven marketing and communications leaders in the world. And Zignal believes in providing world-class Enterprise Services & Product Support to ensure customers maximize the value they achieve with the Zignal platform.
The Customer Success Manager (CSM) is entrusted with the relationship, strategy and well-being of Zignal Labs’ customers, and serves as the key point of contact throughout the life of the partnership. As the trusted advisor, the CSM works closely with you to build a value-based relationship, ensure strategy and stay on target to help you meet your KPIs and strategic goals.
Our customer’s experience is mission critical. That’s why Zignal Lab’s technical support is committed to providing the assistance needed to keep the Zignal platform at optimal performance. Whether you have how-to questions, technical issues, or need education on new product features, we give you fast, expert assistance.
Zignal Labs wants to ensure adopting a new technology into your already existing ecosystem takes place quickly and with minimal disruption to your business. To make this process run smoothly, an implementation manager will set you up for success as you get started with the Zignal Platform.
Enterprise companies know that providing ground-breaking technology and data doesn’t automatically mean employees quickly become experts. That’s why Zignal Labs offers product training and custom education workshops. Whether sending your team to Zignal HQ for standard platform training or bringing a Zignal trainer onsite with a custom training curriculum, Zignal University turns attendees into power users who get the most from the Zignal platform.
Zignal Labs has created a data-focused analyst team to bring best practices, new frameworks, and benchmarks to complement the work of Enterprise customers and their strategic agencies. Whether it’s investigating the reaction to your company’s earnings call, researching consumer sentiment relative to products & trends, or taking a data-driven approach to crisis intelligence & response, Zignal Business Analysts bring new frameworks and benchmarks to add value to your programs.
Zignal Labs has created a global partner ecosystem of analysts to provide a host of services to layer human analysis on top and within Zignal Enterprise. This critical human layer picks up where technology leaves off to deliver on the needs of your communications department.
Zignal University was a great experience! Stephanie expertly walked the class through the workshop and was able to answer questions as they arose.
Head of Digital Strategy — Top US-based retailer