Terms and Conditions
Zignal Labs Inc. Terms & Conditions
Last Updated: 04/17/2015
Zignal Labs, Inc. (f/k/a PolitEar, Inc.), a Delaware corporation (“Zignal Labs”) operates the website located at www.ZignalLabs.com, and any other websites owned or operated by Zignal Labs or its Affiliates that link to these Terms and Conditions (each, a “Site”, and collectively, the “Site”). The Zignal Labs service available through our Site and mobile applications is an online platform that provides client companies who create individual user accounts (each, a “Client”) access to and use of the Site and its services, with certain media monitoring services (collectively, the “Services”). The following Terms and Conditions, along with the Service Order Form (as defined below), if any, and any additional documents referenced therein (collectively, the “Agreement”), set forth the entire agreement regarding the use of the Services. Certain features of the Services may be subject to additional guidelines, terms, or rules, which will be posted on the Site. All such additional guidelines, terms, and rules are hereby incorporated by reference into this Agreement. As used herein, a “Service Order Form” means a document, either physical or electronic, signed by both parties identifying the Services to be made available to Client by Zignal Labs pursuant to this Agreement.
PLEASE READ THIS AGREEMENT CAREFULLY. BY ACCEPTING THIS AGREEMENT, BY REGISTERING OR SIGNING IN, BY EXECUTING OR ELECTRONICALLY ACCEPTING A DOCUMENT THAT REFERENCES THIS AGREEMENT, BY EXECUTING A SERVICE ORDER FORM, OR BY ENTERING, ACCESSING, BROWSING, SUBMITTING INFORMATION TO, OR OTHERWISE USING THE SERVICES, CLIENT ACKNOWLEDGES AND AGREES TO THE FOLLOWING AGREEMENT, AND REPRESENTS THAT THE INDIVIDUAL OR AGENCY ENTERING INTO THIS AGREEMENT ON BEHALF OF CLIENT (a) IS OF LEGAL AGE TO FORM A BINDING CONTRACT WITH ZIGNAL LABS, AND (b) HAS THE AUTHORITY TO ENTER INTO THIS AGREEMENT PERSONALLY OR ON BEHALF OF THE ENTITY NAMED AS THE CLIENT OR OTHER LEGAL ENTITY, AND TO BIND THAT ENTITY TO THIS AGREEMENT. FOR THE AVOIDANCE OF DOUBT, THE TERM “CLIENT” REFERS TO (i) THE INDIVIDUAL OR LEGAL ENTITY, AS APPLICABLE, IDENTIFIED AS THE CLIENT WHEN REGISTERING TO USE THE SERVICES AND (ii) IN THE CASE OF A CLIENT’S USE OF THE SERVICES THROUGH AN AGENCY, THE CLIENT TOGETHER WITH THE AGENCY ACTING ON BEHALF OF THE CLIENT. IF SUCH INDIVIDUAL OR AGENCY DOES NOT HAVE SUCH AUTHORITY, OR IF CLIENT DOES NOT AGREE WITH THE TERMS AND CONDITIONS HEREIN, CLIENT MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT ACCESS OR USE THE SERVICES.
ADDITIONALLY, CLIENT MAY NOT ACCESS THE SERVICES FOR PURPOSES OF MONITORING THEIR AVAILABILITY, PERFORMANCE, OR FUNCTIONALITY, OR FOR ANY OTHER BENCHMARKING OR COMPETITIVE PURPOSES.
In order to use certain features of the Services, Client will create accounts for those employees, agents or contractors authorized by Client (via a Service Order Form) to access and use the Services on behalf of Client and for which Client has paid the applicable fee(s), to access and use Client’s user accounts (each such account, an “Authorized User Account,” and each such user, an “Authorized User”). Authorized Users may never use another Authorized User Account. As part of the Authorized User Account set-up and registration process, Client may be asked to provide certain access credentials, such as user-name(s) and password(s) (“Access Credentials”). Client is responsible for the confidentiality and use of its Authorized User Accounts and agrees not to transfer or resell Client’s access to or use of the Services to any third party. Further, Client acknowledges and agrees that Client is exclusively responsible for all activities that occur under Client’s Authorized User Accounts. Client and each Authorized User agree to immediately notify Zignal Labs of any unauthorized use of any Authorized User Accounts or any other breach of security related to the Services of which Client or such Authorized User becomes aware. Zignal Labs reserves the right, with notice to Client, to change the password to any Authorized User Account, if Zignal Labs believes, in its sole discretion, that the applicable password is no longer secure.
Client may permit any Authorized Users to access and use the features and functions of the Services as contemplated by this Agreement. An Authorized User Account may not be shared with others (including other Authorized Users). If Client wishes to add Authorized User Accounts for additional Authorized Users, Client may order such additional Authorized User Accounts at any time by executing a new Service Order Form or other mutually agreed written agreement that details the number of additional Authorized User Accounts and their Access Credentials. Client acknowledges and agrees that Client will be liable for any breach of this Agreement by its Authorized Users.
Any access by Client to the Services prior to the execution of a Service Order Form will be deemed Client’s acceptance to the terms of this Agreement. This Agreement shall commence on the earlier of (a) the date when the Client first accesses or uses the Services, (b) the date when Client accepts the terms and conditions of the Agreement (as described in the preamble above); or (c) the date listed on the applicable Service Order Form, and shall continue for the period set forth in the Service Order Form, or if no period is stated, one (1) year (each, an “Initial Service Term”). The Services shall be automatically renewed for consecutive periods equal to the Initial Service Term (each, a “Renewal Term”), unless either party provides written notice to the other of its intention not to renew at least thirty (30) days prior to the expiration of the then-current term. Any written notice of Client’s intention not to renew shall be provided in to the following e-mail address; firstname.lastname@example.org. The Initial Service Term, together with any Renewal Term, is referred to herein as the “Term.”
4. Access through Resellers.
If an Authorized User obtains access to the Services through an account made available by a Zignal Labs authorized reseller, the Authorized User acknowledges that (i) it will pay reseller all fees charged by the reseller for access to the Services, (ii) ZIGNAL LABS MAKES NO WARRANTIES REGARDING THE SERVICES OR SERVICES CONTENT (AS DEFINED IN SECTION 6(D), BELOW) EXCEPT AS SET FORTH HEREIN, AND ANY WARRANTIES, EXPRESS OR IMPLIED, MADE BY RESELLER REGARDING THE SERVICES OR SERVICES CONTENT ARE SOLELY THOSE OF RESELLER AND NOT OF ZIGNAL LABS. Authorized User agrees that Zignal Labs may suspend or terminate any Authorized User Account and/or any Authorized User’s right to receive the Services in response to any reseller instructions, including any instruction based on Authorized User’s failure to pay the reseller any amounts owed by Authorized User to reseller for the Services.
5. Evaluation Trial.
a. General. If Client has not yet purchased Services, but has obtained them for evaluation purposes (such services, the "Evaluation Services”), then the terms of this Section 4 shall apply to the Evaluation Services and the terms in Sections 3, 6(a), 6(c), and 11 shall not apply to the provision and use of such Evaluation Services. For the avoidance of doubt, Section 6(a) sets for the license terms applicable to purchased Services.
b. Evaluation License and Term. Subject to the terms and conditions of this Agreement (excluding Section 6(a)), Zignal Labs hereby grants Client the non-transferable, non-assignable, limited, revocable right to use the Evaluation Services (including any software embedded therein) solely for the purposes of evaluating the performance and functionality of the Services, on a trial basis free of charge until the earlier of (i) fourteen (14) days after Client’s grant of access to the Evaluation Services (the “Evaluation Period”), or (ii) the start date of any Services purchased by Client. The Evaluation Period may be extended at the discretion of Zignal Labs. The license in this Section 5(b) and all of Client’s rights to use the Evaluation Services will terminate at the end of the Evaluation Period or immediately in the event that Client breaches any material provision of this Agreement. Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.
c. Disclaimer. ANY DATA THAT CLIENT OR ITS AUTHORIZED USERS UPLOAD OR ENTER INTO THE EVALUATION SERVICES DURING THE EVALUATION PERIOD, AND ANY CUSTOMIZATIONS MADE TO THE EVALUATION SERVICES BY OR FOR CLIENT, DURING THE EVALUATION PERIOD WILL BE PERMANENTLY LOST AND OR ERASED AT THE END OF THE EVALUATION PERIOD UNLESS CLIENT (i) PURCHASES A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE EVALUATION SERVICES, OR UPGRADED SERVICES, OR (ii) EXPORTS SUCH DATA BEFORE THE END OF THE EVALUATION PERIOD. IF CLIENT DOES NOT PURCHASE SERVICES PRIOR TO THE EXPIRATION OF THE EVALUATION PERIOD, ZIGNAL LABS WILL HAVE NO LIABILITY OF ANY KIND TO CLIENT OR ANY THIRD PARTY FOR THE ERASURE OR DELETION OF ANY OF CLIENT’S OR ITS AUTHORIZED USERS’ DATA BY ZIGNAL LABS AFTER THE EVALUATION PERIOD.
6. License; Restrictions.
a. License. Subject to the terms and conditions of this Agreement (including any terms in the applicable Service Order Form) and Client’s payment of any fees, Zignal Labs hereby grants Client and its Authorized Users a nonexclusive, limited, revocable and nontransferable license to access and use the Services, solely during the Term and in accordance with the terms of this Agreement, and solely for the internal business purposes of Client. Zignal Labs will provide Client with access to all of the features and functionality that it currently includes in the Services that it makes available to its general customer base for the Services specified in the Service Order Form.
b. Restrictions. Except as otherwise specifically provided in a Service Order Form or a separate written agreement between the parties, Client and each Authorized User agrees not to: (i) make the Services available to any third party or otherwise permit any third party to access or use the Services, other than on behalf of Client; (ii) license, sublicense, sell, resell, rent, lease, transfer, assign, or distribute the Services; (iii) modify or make derivative works based upon the Services; (iv) introduce software or automated agents or scripts to the Services so as to produce multiple accounts, generate automated searches, requests and queries, or to strip, scrape, or mine data from the Services; (v) utilize data for public consumption; or (v) decompile, reverse engineer or reverse assemble any portion of the Services or attempt to discover any source code or underlying ideas or algorithms of the Services or access the Services in order to (A) build a competitive product or service, (B) build a product using similar ideas, features, functions or graphics of the Services, or (C) copy any ideas, features, functions or graphics of the Services; (vi) use the Services to store or transmit material in violation of third party privacy rights; (vii) use the Services to store or transmit malicious code; (viii) interfere with or disrupt the integrity or performance of the Services or third party data contained therein; (ix) attempt to gain unauthorized access to the Services or their related systems or networks; or (x) remove or alter any trademark, logo, copyright or other proprietary notices associated with the Services. Zignal Labs reserves the right, without limiting any other right or remedy available at law, in equity, or under this Agreement, to immediately suspend Client or each Authorized Users access to and use of the Services and/or immediately terminate this Agreement and any Service Order Form then in effect if Zignal Labs determines, in its sole discretion, that Client or its Authorized Users are violating (or have violated) any provision set forth in this Section 6(b).
c. Updates and Upgrades. During the Term, Zignal Labs may, in its sole discretion provide bug fixes, error corrections, patches and other improvements to the Services that DO NOT significantly change the function of the Services (“Updates”). Once made available to Client, Updates, if any, will be deemed part of the Services under this Agreement. Zignal Labs is not obligated to provide any Updates to the Services. Notwithstanding anything herein, Client acknowledges and agrees that Zignal Labs may from time to time, release enhancements and improvements to the Services that significantly change the function of the Services (“Upgrades”). Upgrades, if any, WILL NOT be deemed part of the Services under this Agreement, and Zignal Labs reserves the right to charge additional fees for such Upgrades.
d. Service Content. Client acknowledges that the Services (i) gather publicly available content (including user generated content) from various Web sites (including Zignal Labs’ sites) and (ii) store, use, and make such content (collectively, the “Service Content”) available to Client for its internal business purposes. The Service Content may be subject to copyright protection. By registering for the Services, Client agrees that it is requesting Zignal Labs to aggregate and present the Service Content to Client and that Zignal Labs does not own and has not cleared the rights for Client to use the original publicly available content in any manner. If Client wishes to publicly display or publish the Service Content, it is responsible for obtaining the rights from the applicable copyright owner to do so. In no event will Zignal Labs be responsible or liable for the Service Content itself or for Client’s public use, display or publication of such Service Content.
e. Zignal Labs Content. Content made available through the Services, including Service Content but excluding Client Confidential Information (“Zignal Labs Content”) may not be modified, republished, reproduced, posted, transmitted, sold, offered for sale, or redistributed in any way without the prior written permission of Zignal Labs. Client and all Authorized Users must abide by all copyright notices, information, or restrictions related to any Zignal Labs Content. In the event that Client publishes any or all of the summarized analytics or metrics provided to Client from Zignal Labs on the basis of Client’s use of the Services, Client shall properly reference Zignal Labs as the source of the analytics by including the following attribution adjacent to such summarized analytics or metrics: “Powered by Zignal Labs”.
f. Ownership. As between Zignal Labs and the Client and subject to the license grants under this Agreement, all rights, title and ownership interests in and to the Services (including the Site and the Zignal Labs Content) and any and all worldwide intellectual property rights embodied therein are the exclusive property of Zignal Labs and its suppliers. As between the parties and subject to the license grants under this Agreement, Client owns all right, title and interest in and to all “Client Data” (which means the results of the analytics performed by the Service) and any and all intellectual property rights embodied therein. Client’s and each Authorized User’s rights with respect to the Services and all content and software contained therein will be only that of a licensee. Zignal Labs and Client each respectively reserve all rights not expressly granted in this Agreement, and no licenses are granted by Zignal Labs to Client or any Authorized User under this Agreement, whether by implication, estoppel or otherwise, except as expressly set forth in this Agreement. Client will be responsible for backing up and retaining its Client Data. Zignal may set deadlines after which Zignal is no longer obligated to retain certain Client Data.
7. Client Engagement Policy.
Client agrees that, as a condition of its access to the Services, it shall not (a) promote violence, hatred, bigotry, or racial or religious intolerance; and (b) violate any federal, state or local laws or promote the violation of any laws. In addition, Client represents and warrants that it is not an organization or foreign government designated by the United States Department of State as a State Sponsor of Terrorism, a Foreign Terrorist Organization, or otherwise included on the list of Individuals and Entities Designated by the State Department under Executive Order 13224. If Zignal Labs determines, in its reasonable business discretion, that Client is in violation of the terms of this Section 7, Zignal Labs shall have the right to immediately terminate this Agreement and cease providing Client with access to the Services upon written notice thereto.
8. Client’s Responsibilities.
Client is responsible for obtaining and maintaining all equipment and services needed for access to and use of the Services. Client and each Authorized User agree not to use the Services to: (a) transmit any material that is abusive, harassing, tortious, defamatory, vulgar, pornographic, obscene, libelous, invasive of another’s privacy, constitutes hate speech, promotes violence, bigotry, or racial or religious intolerance, or is otherwise offensive or objectionable; (b) impersonate any person or entity, or otherwise misrepresent Client’s affiliation with a person or entity; (c) bully, intimidate, or harass any Client, Authorized User or member of the public; (d) interfere with or disrupt Zignal Labs’ servers or networks connected to Zignal Labs, or disobey any requirements, procedures, policies, or regulations of networks connected to Zignal Labs; (e) attempt to access any other Zignal Labs’ systems that are not part of these Services; or (f) violate any laws, third party rights, or any obligations under this Agreement. Client and each Authorized User understand that Zignal Labs’ Content may consist of links to third-party sites and the use of any third party sites are subject to the terms and conditions posted on such third-party sites. If Zignal Labs determines, in its sole discretion, that Client or any Authorized User is in breach of this Section 8 at any time during the Term, Zignal Labs may suspend such Client and/or Authorized User’s access to the Services until the issue is resolved to Zignal Labs’ satisfaction if Client does not first remedy the issue within the cure period set forth in Zignal Labs’ notice to Client.
9. Marks; Reference Rights.
a. Marks. “Zignal Labs” and the Zignal Labs logo, as well as certain other of the words and logos displayed on the Zignal Labs Site or in Zignal Labs Content, constitute the trademarks, trade names, or service marks of Zignal Labs and its licensors (“Zignal Marks”). Client is not authorized to use any Zignal Marks without the prior written consent of Zignal Labs. Ownership of all such Zignal Marks and the goodwill associated therewith remains with Zignal Labs and its licensors.
b. Reference Rights; Publicity. Client hereby agrees that Zignal Labs may reference Client and Client’s use of the Services in private customer and prospect communications. Client also agrees that Zignal Labs may reference Client and Client’s use of the Services in marketing and public relations materials, including, but not limited to, on the Site. Client hereby grants Zignal Labs a nonexclusive, worldwide license, during the Term, to use and display the Client name(s), trademark(s), trade name(s), and service marks(s) approved by Client in writing (“Client Marks”), in connection with the foregoing uses. Subject to the licenses granted in this Section, Client retains all right, title and interest in and to Client’s Marks, including any goodwill associated therewith.
Zignal Labs’ inclusion of a link to any other Web site or Internet resource in the Services is for Client’s convenience only and does not signify Zignal Labs’ endorsement of such other Web site or Internet resource or any of the contents contained therein. Zignal Labs shall have no responsibility or liability for any information, software, or materials obtained from such third-party Web sites or Internet resources.
11. Payment. In consideration for the access rights granted to Client and the services performed by Zignal Labs under this Agreement, Client will pay to Zignal Labs the fees and expenses set forth in the Service Order Form (“Fees”). Except as otherwise provided in a Service Order Form, Client must pay Zignal Labs all Fees in advance. All Fees are due and payable net thirty (30) days from the date of Zignal Labs’ invoice. If Zignal Labs has not received payment of the Fees by the applicable due date on an invoice, then Zignal Labs may assess a late fee of one and one-half percent (1.5%) per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid. The Fees do not include any taxes. Client shall be responsible for paying any taxes, duties or withholdings associated with the Services purchased hereunder and otherwise based on the Service Order Form (excluding taxes based on Zignal Labs’ income). Client will pay, indemnify and hold Zignal Labs harmless from any taxes and any costs associated with the collection or withholding thereof, including penalties and interest. If Zignal Labs has the legal obligation to pay or collect taxes for which Client is responsible under this Section 11, the appropriate amount shall be invoiced to and paid by Client unless Client provides Zignal Labs with a valid tax exemption certificate authorized by the appropriate taxing authority. Unless otherwise stated, Zignal Labs may suspend the Services if payments are not received within thirty (30) days after the due date, and Services will remain suspended until all undisputed payments due for the Services are received. In the event of such suspension, Client shall remain responsible for the total agreed upon Fees. If there is a conflict between the terms of this Agreement (including any Service Order Form) and a Zignal Labs invoice or any purchase order submitted by Client, this Agreement shall control. Any additional or different terms in invoices, acknowledgment forms, purchase orders, or other communications, are deemed material, are objected to, and rejected by the parties, unless agreed to in a signed writing by the parties. Except as expressly set forth in Section 12(a), Zignal Labs shall have no obligation to refund prepaid fees under any circumstances. During any Renewal Term, Zignal Labs may increase the Fees for the already agreed upon Services upon thirty (30) days prior notice to Client; provided, however, that if the increase in Fees over any twelve month period exceeds five percent (5%), Client may terminate this Agreement immediately upon Zignal Lab’s receipt of written notice within thirty (30) days of such Fee increase. Zignal Labs does not guarantee refunds for lack of usage or dissatisfaction.
a. Termination. Either party may terminate this Agreement or a Service Order Form for a material breach by the other party of the terms hereof, if the defaulting party fails to cure such material breach within fifteen (15) days of its receipt of written notice of the breach from the non-defaulting party. In addition, Zignal Labs may immediately terminate this Agreement or a Service Order Form if Client: (i) terminates its business activities or becomes insolvent; (ii) admits in writing to the inability to pay its debts as they mature; (iii) makes an assignment for the benefit of creditors; (iv) becomes subject to direct control of a trustee, receiver or similar authority; or (v) does not pay the Fees when due as described in Section 11. In the event this Agreement is terminated under this Section 12 due to Client’s uncured material breach, Client agrees that, without limiting any other rights or remedies of Zignal Labs, Client will pay all remaining Fees payable through the remainder of the Term. In the event this Agreement is terminated under this Section 12 due to Zignal Labs’ uncured material breach, Client shall be entitled to a pro rata refund of all Fees previously advanced to Zignal Labs from the date of the termination through the end of the Term. Sections 5, 6(b), 6(d), 6(f), 7, 8 and 11-17 will survive the termination or expiration of this Agreement for any reason.
b. Effects of Termination. Upon any expiration or termination of this Agreement: (i) the right of Client and the Authorized Users to use the Services shall cease, and Zignal Labs shall have no further obligation to make the Services available to Client or any Authorized Users; (ii) except as otherwise expressly stated herein, all other rights and licenses granted to Client and the Authorized Users under this Agreement will immediately cease; (iii) except as otherwise expressly set forth in Section 12(c), Zignal Labs will have no obligation with respect to any Client Data; and (iv) Client will pay any unpaid Fees payable for the remainder of the Term under any applicable Service Order Form in effect prior to the termination date.
c. Treatment of Client Data upon Termination or Expiration. After sixty (60) days following the date of termination or expiration of this Agreement, unless prohibited by applicable laws, Zignal Labs may delete or erase any and all Client Data; Client may access and copy Client Data via the Service prior to that date. . Except as provided in this Section 12(c), Zignal Labs shall have no obligation to store or permit Client to retrieve any Client Data following the termination or expiration of this Agreement.
a. Definition; Restrictions. As used herein, “Confidential Information” means all confidential information disclosed by a party (the “Disclosing Party”) to the other party (the “Receiving Party”), whether orally or in writing, that is designated as confidential or the Receiving Party knows or should know, given the facts and circumstances surrounding the disclosure of the information by the Disclosing Party, is confidential information of the Disclosing Party. Confidential Information includes, but is not limited to, the terms of this Agreement as well as components of the business plans, inventions, product plans, design plans, financial plans, computer programs, know-how, customer information, strategies, marketing plans, technology and technical information, business processes and other similar information. Without limiting the foregoing, Zignal Labs' Confidential Information includes the Services and Client’s Confidential Information includes the Client Data. Confidential Information does not include information that: (i) is in or enters the public domain without breach of this Agreement through no fault of the Receiving Party; (ii) the Receiving Party can reasonably demonstrate was in its possession prior to first receiving it from the Disclosing Party; (iii) the Receiving Party can demonstrate was developed by the Receiving Party independently and without use of or reference to the Disclosing Party's Confidential Information; or (iv) the Receiving Party receives from a third party without restriction on disclosure and without breach of a nondisclosure obligation. Except as otherwise permitted in writing by the Disclosing Party, the Receiving Party shall (A) use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care); (B) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement; and (C) limit access to Confidential Information of the Disclosing Party to those of its employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein.
b. Compelled Disclosure. Notwithstanding Section 13(a), the Receiving Party may disclose the Disclosing Party’s Confidential Information if it is compelled to do so by law or in connection with other legal proceedings involving the Disclosing Party, provided that the Receiving Party gives the Disclosing Party prior written notice of such compelled disclosure (to the extent legally permitted) so as to permit the Disclosing Party a reasonable opportunity to prevent such disclosure. If the Receiving Party is compelled by an order or requirement of a court of competent jurisdiction to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information. In the event Zignal Labs is obligated to respond to a third party subpoena or other compulsory legal order or process with respect to any Client Data, Client will promptly reimburse Zignal Labs for all reasonable attorneys’ fees, as well as employees’ time and materials, at Zignal Labs’ then-current hourly rates, incurred in connection with such response.
a. Client Indemnification. Client agrees to indemnify, defend, and hold harmless Zignal Labs, its parents, subsidiaries, affiliates, officers, directors, employees, consultants, and agents (together, the “Zignal Labs Indemnitees”) from and against any and all actual or threatened claims, suits, actions or proceedings, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys’ fees) (together, “Claims”) brought by third parties (including Authorized Users) arising from or relating to (i) any information Client, or any Authorized User, submits, posts, or transmits through the Services or any other act or omission of Client or any Authorized User in connection with the Services, (ii) Client’s, or any Authorized User’s, grossly negligent use or intentional misuse of the Services, (iii) Client’s, or any Authorized User’s, breach of its material obligations under this Agreement, (iv) Client’s, or any Authorized User’s, violation of any rights of any other person or entity arising out of or related to the use of the Services, and (v) warranties provided by a Client to any of its Authorized Users.
b. Zignal Labs Indemnification. Zignal Labs agrees to indemnify, defend, and hold harmless Client, its parents, subsidiaries, affiliates, officers, directors, employees, consultants, and agents (together, the “Client Indemnitees”) from and against any Claims brought by third parties arising from or relating to (i) Zignal Labs’ gross negligence or intentional misconduct, and (ii) Zignal Labs’s violation of any rights of any other person or entity arising out of or related to the use of the Services when the Services are used in accordance with this Agreement. Notwithstanding the foregoing, Zignal Labs shall have no indemnification obligation with respect to any Claims to the extent Client is required to indemnify Zignal Labs Indemnitees for such Claims under Section 14(a).
15. Warranty Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, ZIGNAL LABS AND ITS SUPPLIERS PROVIDE THE SERVICES “AS-IS” AND “AS AVAILABLE” AND DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT OR WARRANTIES THAT MAY ARISE BY OPERATION OF LAW. ZIGNAL LABS AND ITS SUPPLIERS DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, ZIGNAL LABS AND ITS SUPPLIERS MAKE NO WARRANTY THAT THE SERVICES WILL BE FREE OF BUGS, UNINTERRUPTED, RELIABLE, OR ERROR-FREE. ZIGNAL LABS DISCLAIMS ALL LIABILITY IN CONNECTION WITH THE COLLECTION, STORAGE, REPRODUCTION, AND PROVISION OF THE SERVICE CONTENT TO CLIENT AND CLIENT’S USE OF SERVICE CONTENT. THE FOREGOING DISCLAIMERS WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
16. Limitation of Liability. EXCEPT IN THE EVENT OF ITS WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) ZIGNAL LABS WILL NOT BE LIABLE FOR ANY LOSS OF USE, LOST PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF CONTENT (OR ANY CONTENT RELATED THERETO) OR ANY INTERRUPTION OF BUSINESS, OR FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE SERVICES, THE SERVICE CONTENT, OR THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (B) IN NO EVENT WILL ZIGNAL LABS’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, THE SERVICES, AND THE SERVICE CONTENT, WHETHER SOUNDING IN TORT, CONTRACT, OR OTHERWISE, EXCEED THE TOTAL AMOUNT OF FEES PAID BY CLIENT TO ZIGNAL LABS WITHIN THE SIX (6) MONTHS PRECEDING SAID CLAIM. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.
a. Operating Hours and System Maintenance. Zignal Labs shall use commercially reasonable efforts to ensure that the Client receives uninterrupted and continuing service throughout the Term. Zignal Labs may need to carry out routine maintenance or urgent maintenance on the Services or the Services may become unavailable for reasons not within Zignal Labs’ control. In such cases, Zignal Labs shall use commercially reasonable efforts to inform the Client of any downtime and restore the Zignal Labs Services as soon as reasonably practicable.
b. Independent Contractor. Nothing in this Agreement is intended nor shall be deemed to create a partnership, agency, employer-employee, or joint venture relationship between the parties. There is no fiduciary duty or special relationship of any kind between the parties to this Agreement. Neither party is, nor will either party hold itself out to be, vested with any authority to bind the other party contractually, or to act on behalf of the other party as a broker, agent, or otherwise.
c. Severability; Waiver; Modifications. If any portion of this Agreement is found to be invalid, illegal, or unenforceable for any reason, the remainder of the Agreement shall continue in full force and effect, and, if needed, the parties or a court of competent jurisdiction shall substitute suitable provisions having like economic effect and intent. A waiver under this agreement by a party will be effective only if in writing and signed by the party making the waiver. Any waiver or failure by either party to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. The headings of Sections of this Agreement are for convenience only and are not to be used in interpreting this Agreement. “Includes” and “including” are not limiting. This Agreement may only be modified as provided for herein, and otherwise cannot be modified, terminated or amended in any respect orally or by conduct of the parties without written agreement by the parties.
d. Assignment. Each party may assign this agreement to a third party only with the other party’s express prior written consent. Any attempted assignment or transfer in violation of the foregoing will be void. Notwithstanding the foregoing, either party may freely assign this agreement to any other party without consent or notice as part of a merger, acquisition or consolidation.
e. Changes to this Agreement. From time to time, Zignal Labs will review, audit, and amend its pricing, including pricing assumptions and, subject to the terms regarding Fee increases during Renewal Terms in Section 11, Zignal Labs’ pricing model. Zignal Labs may, in its sole discretion, change this Agreement, the Services, and, subject to the terms in Section 11, the pricing, pricing assumptions and/or the pricing model, at any time upon written notice to Client. Zignal Labs may provide Client such notice by conspicuously posting notice of the applicable changes on its Site, or sending an e-mail to Client and/or the Authorized Users. Client and each Authorized User are responsible at all times for keeping the information in the Authorized User Accounts, including the email addresses associated therewith, up-to-date and accurate. If the last e-mail address that Client or an Authorized User has provided to Zignal Labs is not valid, or for any reason is not capable of delivering to Client or the Authorized User the notice described in this Section 17(e), Zignal Labs’ dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. If Client objects to any material changes other than as provided in Section 11 with respect to Fee increases during Renewal Terms, Client’s sole recourse shall be to cancel Client’s subscription to the Services within thirty (30) days’ of the date notice is given pursuant to this Section 17(e). If Client cancels its subscription pursuant to this Section 17(e), Zignal Labs does not guarantee any refunds for dissatisfaction with or objections to the Agreement or any amendments thereto. If any Authorized User objects to any such changes, such Authorized User’s sole recourse shall be to discontinue use of the Services. Continued use of the Services by Client and any Authorized User following the thirty (30) day period after Zignal Labs’ delivery of notice of the changes shall constitute Client’s or the Authorized User’s acceptance of such changes, as applicable. Zignal Labs reserves the right to modify, suspend, or discontinue the Services with or without notice to Client. Zignal Labs will notify Clients via the Services of any significant updates thereto. Zignal Labs shall not be liable should Zignal Labs exercise its right to modify, suspend, or discontinue the Services.
f. Drafting Parties. Each party agrees that it has reviewed and approved this Agreement, and accordingly any presumption or rule of construction permitting ambiguities to be resolved against the drafting party shall not be employed in the interpretation or application of this Agreement.
g. Choice of Law; Venue. This Agreement shall be construed under the laws of the State of California, notwithstanding any choice-of-law principle that might dictate a different governing law. Each party irrevocably agrees, consents, and submits to the exclusive jurisdiction of and venue in the federal and state courts located in San Francisco, California with respect to any dispute arising out of or relating in any way to this Agreement.
h. User Disputes. Zignal Labs is not responsible for addressing any disputes between Client and the Authorized Users or between Authorized Users. In the event of a concern, claim or dispute between or among Client and any Authorized Users, the parties to the dispute must communicate directly with each other in order to resolve the dispute. In the event Zignal Labs receives complaints about Client or any Authorized User, Zignal Labs will determine, in its sole discretion, whether to investigate the complaint and may direct Client or the applicable Authorized User to respond to the other party directly.
i. Electronic Communications. The communications between Client and Zignal Labs use electronic means, whether Client visits the Site or sends Zignal Labs emails, or whether Zignal Labs posts notices on the Site or communicates with Client via email. For contractual purposes, Client (i) consents to receive communications from Zignal Labs in electronic form; and (ii) agrees that all terms and conditions, agreements, notices, disclosures and other communications that Zignal Labs provides to Client electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect Client’s statutory rights.
j. Notice. Where Zignal Labs requires Client to provide an email address, Client is responsible for providing Zignal Labs with Client’s most current email address. In the event that the last email address Client provided to Zignal Labs is not valid, or for any reason is not capable of delivery to Client of any notices required or permitted under this Agreement, Zignal Labs’ dispatch of the email containing such notice will nonetheless constitute effective notice. Client may give notice to Zignal Labs at the following email address: email@example.com or the following physical address: 244 Jackson St, San Francisco, CA, 94111.
k. DMCA Notice. If Client or any Authorized User believes that material on the Site or located on or sent via a Zignal Labs product infringes the copyright or other intellectual property right (for example, trademark rights) of Client or the Authorized User, as applicable, Client or the Authorized User may send Zignal Labs a written notice (“DMCA Complaint Notice”). The DMCA Complaint Notice must contain the following details: (i) the name, mailing address, telephone number and email address of Client or the Authorized User, as applicable; (ii) sufficient detail about the allegedly infringing material, including the intellectual property right Client or the Authorized User, as applicable, alleges is being infringed; (iii) the URL or other specific location on the Site or in the product that contains the material that Client or the Authorized User, as applicable, claims is infringing; (iv) a statement by Client or the Authorized User, as applicable, that it has a good faith belief that the disputed use is not authorized by the intellectual property right owner, its agent, or the law; (v) a statement by Client or the Authorized User, as applicable, that the information contained in the DMCA Complaint Notice is accurate and that Client or the Authorized User, as applicable, attests under the penalty of perjury that it is the owner of the intellectual property right or is otherwise authorized to act on such owner's behalf; and (vi) an electronic or physical signature of the owner of the intellectual property right or a person authorized to act on the owner's behalf. The DMCA Complaint Notice must be sent to Zignal Labs’ registered copyright agent at the following: (A) 244 Jackson St, suite 200, San Francisco, CA 94111 Attn: Legal Department DMCA Complaint; (B) via email to firstname.lastname@example.org (include “DMCA Complaint” in the subject line),. Upon receipt of proper written notice, Zignal Labs will attempt to expeditiously remove or disable the allegedly infringing material, regardless of the nature of the material (a post, a webpage, or presentation slide, for example). Zignal Labs will document the alleged infringements on which it takes action in response to the DMCA Complaint Notice. Zignal Labs will attempt to notify the user who posted or uploaded the allegedly infringing material and, if requested, provide a report to the user.